Frequently Asked Questions
Here you'll find answers to the most common questions. Can't find your answer? Contact us, we'll respond within 24 hours.
📦 What are the delivery times?
Delivery times vary depending on the product. Please allow 5 to 7 business days for delivery. A tracking email will be sent to you upon shipment.
🌍 Do you deliver outside Belgium?
Yes, we deliver throughout Europe. Shipping costs vary by country.
🔄 Can I return a product?
Yes, within 14 days of receipt, product unused in its original packaging.
💶 How do I request a refund?
Contact us via the Contact page with your order number. Processing within 5 business days.
🚗 Are the products compatible with all vehicles?
Yes, compatible with the vast majority of vehicles. See the description for each product.
⭐ Are the products professional-grade?
Our products are formulated for optimal results, even for home use.
💳 What payment methods do you accept?
Visa, Mastercard, American Express, Apple Pay and Google Pay.
🔒 Is the payment secure?
Yes, via PCI DSS certified Shopify Payments.
📩 How can we contact you?
Via the Contact page. Response within 24 hours on business days.
Where do your products come from?
Our products are manufactured in Asia, rigorously selected for their quality and performance. This approach allows us to offer you effective detailing products at the best prices without compromising on quality.